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Remotly Low signal or bandwidth troubleshooting
In order to provide high quality remote PC access and remote gaming, your Wi-Fi or mobile network connection must provide sufficient signal and bandwidth. Low signal or bandwidth may result in lagged or corrupted quality on your mobile device in the form of misplaced squares, freezing problems etc. If you experience any of these problems please read the troubleshooting instructions below.
1.
Low signal or bandwidth warnings
When Remotly app on your Android device detects a problem with signal or bandwidth it will show the
Low signal or bandwidth
warning pop-up. For this pop-up you can select
Do not show this message again
option.
example
Remotly also shows a small
Low signal or bandwidth
warning icon at the top of your mobile device screen informing about signal or bandwidth problems.
example
If you have signal or bandwidth problems please follow the steps below:
2.
Low signal troubleshooting
First of all, please make sure that you have sufficient network signal quality both for your Android mobile device and your PC (for PCs using wireless network). If you experience low Wi-Fi or mobile network signal please try to change your location to get closer to signal source.
3.
Low bandwidth troubleshooting
If you have a sufficient signal quality but you still experience Low signal or bandwidth problems, please try the following steps:
  • Disable all bandwidth consuming software (including i.e. torrents and any other downloads) and hardware within your network connection
  • Switch to 5Ghz or 6Ghz band Wi-Fi (if supported by your devices)
  • Switch your mobile connection to 4G/LTE or 5G (if using any other slower mobile connection on your devices like 3G)
If you still experience problems please open Remotly app, then
Audio/Video Settings
and try to use lower settings for:
  • Video size
  • Framerate
  • Maximum bitrate
example
Please note that using Audio/Video Settings you can configure connection settings independently for WiFi and for mobile connections.
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