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Low signal or bandwidth troubleshooting
To provide high quality remote PC access your connection must provide sufficient network signal and sufficient bandwidth. Low signal or bandwidth may result in lagged or corrupted video on your PC device in the form of misplaced squares, freezing problems etc. If you experience any of these problems please read troubleshooting instructions below.
1.
Low signal or bandwidth warnings
When Remotly app on your PC device detects low signal or bandwidth problems it shows the
Low signal or bandwidth
warning icon.
example
If you see low signal or bandwidth warning icon or notice any other signal or bandwidth problems please follow the steps below to improve your Remotly experience.
2.
Low signal troubleshooting
Please make sure that you have sufficient network signal quality both for your remote and host devices. If you experience low WiFi or mobile network signal, please try to change your location to get closer to signal source.
3.
Low bandwidth troubleshooting
If you have a sufficient signal quality but you still experience low signal or bandwidth problems, please try the following steps:
  • disable all bandwidth consuming software (including ie. torrents and any other downloads) and hardware within your network connection
background

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